Refund policy
At Muskytu we strive to make the refund process as easy and efficient as possible
Inspection and Approval
Once we receive your returned item, it will be thoroughly inspected. We will then notify you of the status of your refund. If your return is approved, your refund will be processed and credited to your original payment method within 7 days.
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account to see if the refund has been processed.
- Contact your credit card company, as processing times may vary.
- Reach out to your bank, as there may be delays on their end.
If you've followed these steps and still haven't received your refund, please reach out to us at info@muskytu.com
Refunds for Defective or Damaged Items
If your item is defective or damaged, we will cover the return shipping costs and offer either a full refund or a replacement.
Refunds for Incorrect Products
If you received the wrong product, we will issue a full refund and cover the return shipping costs.
Product Not Arrived
In the event that your item has not arrived, we will investigate the issue with the courier and offer either a full refund or a replacement.
Contact Information
Company Name:
Company Number:
Address:
Email: info@muskytu.com
Phone:
Customer Support:
Monday - Friday: 9:00 am - 5:00 pm GMT
Saturday - Sunday: 9:00 am - 2:00 pm GMT
Contact Us Page: Click here
Response Time: Our customer service team responds within 24 to 48 hours on business days.
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