Return Policy
At Muskytu, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help. This Returns Policy applies to all orders made through the Muskytu website.
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Eligibility for Returns
You can return items within 30 days from the date of receipt. To be eligible, the item must meet the following conditions:
- Unused
- In the same condition as when you received it
- In its original packaging
Non-Returnable Items:
- Gift cards
Easy Return Process
To start a return, please contact our customer service team at info@muskytu.com with your order number and reason for return. We’ll provide a return authorization number, a Prepaid return label, and instructions.
Specific Return Conditions
- Change of Mind: You can return the item within 30 days if it is unused, undamaged, and in its original packaging.
- Defective Products: If you receive a defective product, contact us right away. Muskytu will cover return shipping and offer a replacement or refund.
- Damaged Products: If your product arrives damaged, please send photos within 48 hours of receipt. We will assess the issue and cover return shipping if necessary.
- Incorrect Product Received: If you receive an incorrect item, contact us for return instructions and we’ll send the correct product.
- Order Not Received: If your order hasn’t arrived, please reach out to us. We will assist in investigating the issue with the courier.
- Order Cancellation: You can cancel your order as long as it hasn’t been shipped.
Exchanges
We offer exchanges only for defective or damaged items. For exchanges, please contact us at info@muskytu.com Send the item to our return address:
Return Address:
Shipping
- Defective Products: Return shipping will be covered by us if the item is incorrect, damaged, or defective.
- Change of Mind: If you’ve changed your mind or ordered the wrong item, return shipping costs are your responsibility.
Please note that the delivery time for an exchanged product may vary based on your location.
Contact Information
Company Name:
Company Number:
Address:
E-mail: info@muskytu.com
Phone:
Customer Support:
Monday - Friday: 9:00 am - 5:00 pm GMT
Saturday - Sunday: 9:00 am - 2:00 pm GMT
Contact Page: Click here
Response Time: 24 to 48 hours during business days
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